FAQ
Q: How do I choose the right sofa for my space? A: We provide detailed dimensions (length, width, height) and space recommendations for each sofa. Measure your living area, including doorways and hallways to ensure the sofa can be delivered, and select a size that fits comfortably without overcrowding. Our product descriptions also note seating capacity to help you choose.
Q: Are the sofas easy to assemble? A: Most of our sofas require minimal assembly, typically attaching legs or armrests, and come with clear, step-by-step instructions and all necessary hardware. Assembly can usually be completed in 30–60 minutes with 1–2 people; larger sectionals may take slightly longer.
Q: Is the upholstery durable and easy to clean? A: Yes, our upholstery options are chosen for durability and ease of care. Fabric sofas are often stain-resistant and can be spot-cleaned with mild soap and water, while leather sofas can be wiped clean with a damp cloth. We provide specific care instructions for each upholstery type.
Q: Do the sofas come with a warranty? A: All our sofas come with a standard warranty covering manufacturing defects in frames, padding, and upholstery for a specified period. Check individual product descriptions for warranty details and coverage.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available.
Q: What should I do if my sofa arrives damaged or defective? A: If your sofa arrives damaged, defective, or missing parts (such as legs, cushions, or hardware), contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 2–3 business days and arrive in 4–7 business days. International orders take 10–20 business days due to customs processing and sofa size. A unique tracking number is sent via email once your order ships for real-time monitoring.